YOUR CUSTOMER CALSS PRIVACY POLICY

Thanks for visiting Your Customer Calls. This privacy policy relates to this website only and it’s recommended that you read this policy before using the site and refer back to this policy from time to time incase of any changes since your last visit.

Your Customer Calls are committed to protecting your personal data and this policy outlines what we may collect, why and how we might use it.

This website may contain links to 3rd party websites and accessing these links will take you away from this website and direct you to that 3rd party website. We recommend that you check the policy of any 3rd party site as we are not responsible for the content, or privacy / cookie policies on them..

COOKIES

We use cookies to ensure that this site provides the best experience possible to our visitors. Cookies are small files which are placed on your computer (or any other device) automatically when you browse the internet. Cookies are used to support the functionality which is provided by Google Analytics to compile visitor statistics (e.g. how many people have accessed the site, what type of device they used, how long they spent on the website). Please see the below table which shows which cookies we use, why we use them and how long they will stay in place on your device:

Cookie Name

Cookie type

What it does

Duration

__utma cookie

Persistent

It tracks visitors and records first visit (unique visit) and last visit (returning visit)

Until it expires or the cookie cache is cleared

__utmb cookie & __utmc cookie

Session

These cookies operate together to calculate website visit length

It expires at the end of the session (i.e. when the visitor leaves the page)

__utmz cookie

Semi-persistent

Monitors the HTTP referrer and notes where a visitor arrived from. It helps record keywords used to find the site, plus a visitor’s geolocation data

Six months after being set

__utmv Cookie

Persistent

Enables us to track visitor behaviour and measure site performance

Until the cookie cache is cleared


If you’ve got your browser set up to allow cookies then we take this (along with the continued use of this website) as confirmation that you are happy for cookies to be used by us in the ways described above. Cookies can be disabled in your web browser settings and you can find instructions on how to do this online for your specific browser type. For more information on cookies you can also visit the website of http://www.allaboutcookies.org/ where you will find more in depth information on how to manage cookies.

YOUR DATA

We may collect, use, store and transfer different kinds of personal data about you which are grouped below:

    • Identity Data includes first name, last name, phone number, title, date of birth and gender.
    • Contact Data includes postal address, email address and telephone numbers.
    • Financial Data includes bank account and payment card details.
    • Transaction Data includes details about payments to and from you (including refunds) and other details of services you have purchased from us.
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or use our services.
    • Usage Data includes information about how you use our website and services, the third party listed organisations you were looking for and those you contacted.

We use different methods to collect this data, including:
 Direct interactions. You may give us your Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you are:
    • Purchasing our services;
    • Contacting us about queries concerning our services;
    • Giving us feedback about our services;
    • Making a complaint
    • Automated technologies or interactions. When you interact with our websites and use our services, we may collect Technical Data about your equipment, browsing actions and patterns, and device type. We collect this personal data by using cookies, server logs and other similar technologies..
    • Third parties or publicly available sources. We may also receive Technical Data from the following parties:
a) analytics providers, such as Google based, outside the EU; and
b) search engine providers, such as Google and Bing, based outside the EU.
We only use your data when the law allows us to, most commonly in the following circumstances:
    • Where we need to use it to provide you our services or deal with your query, feedback or complaint which you send to us.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation

SECURITY

We only retain your data for as long as is necessary for us to fulfil the purpose for which we collected it. We have appropriate security measures in place to protect your personal data.

LEGAL RIGHTS

To read about data protection laws and your rights in relation to your personal data on https://ico.org.uk/ If you wish to exercise any of these rights please contact us directly and we’ll be happy to help. We try to respond to all legitimate requests within 1 month of receipt, if we anticipate that it will take longer to respond due to the complexity of the request or if you have made multiple requests, we will keep you updated on the process.